Privacy Policy
Last updated: December 15, 2024
1. Information We Collect
Personal Information
We collect personal information that you provide directly to us when using the Apaleo PMS platform, including:
- Name, email address, and contact information
- Hotel property details and business information
- User account credentials and preferences
- Payment and billing information
- Guest data processed through our system
Technical Information
We automatically collect certain technical information when you access our platform:
- IP address and device information
- Browser type and operating system
- Usage patterns and feature interactions
- Log files and system performance data
- Cookies and similar tracking technologies
2. How We Use Your Information
Service Provision
To provide, maintain, and improve the Apaleo PMS platform functionality and user experience.
Communication
To send important updates, technical notifications, and respond to your inquiries and support requests.
Security
To protect against fraud, unauthorized access, and ensure the security of our platform and users.
Analytics
To analyze usage patterns and improve our services, always in an aggregated and anonymized manner.
3. Data Protection and Security
We implement comprehensive security measures to protect your data within the Apaleo PMS platform:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Control
Strict access controls and authentication mechanisms protect your account.
Secure Infrastructure
Our servers are hosted in secure, certified data centers with 24/7 monitoring.
Regular Backups
Automated backups ensure data recovery and business continuity.
4. Data Sharing and Third Parties
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate the Apaleo PMS platform
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for specific sharing purposes
5. Your Rights and Choices
Access
Request access to your personal data stored in our system.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal data, subject to legal requirements.
6. Data Retention
We retain your personal information for as long as necessary to provide the Apaleo PMS services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Account information: For the duration of your active subscription plus 3 years
- Transaction records: 7 years for accounting and legal compliance
- Technical logs: 12 months for security and performance monitoring
- Marketing communications: Until you unsubscribe or request deletion
7. International Data Transfers
The Apaleo PMS platform may transfer and process your data in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for countries with equivalent data protection laws
- Certification schemes and codes of conduct
8. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
[email protected]
Apaleo GmbH
Rosenheimer Str. 143c
81671 Munich, Germany
9. Changes to This Policy
Your continued use of the Apaleo PMS platform after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.